1:  Fees, expenses and a payment schedule
will always be agreed with a client before commencement of a project.

2: PGM invoices are due
for payment on presentation unless other terms have been agreed.

3: If a client has
to postpone planned work every effort will be made to reschedule without the
client incurring any financial penalties except for reimbursing PGM for any
expenses already incurred.

4:
If PGM is unable to perform planned work for a client because of illness or any
other unavoidable reason, PGM will not be liable for any expenses incurred by
the client.

5:
All training materials remain the property of PGM unless otherwise agreed with
the client.  This includes the
copyright of these materials.

6:  All training projects will have agreed
written outcomes that will be reviewed at the end of a project.  PGM has no legal liability to a client
or its employees if these outcomes are not met.

7: In the case of a
client cancelling work and no alternative dates being possible, the client will
become liable to PGM for the following percentages of the agreed fees.

Cancellation within 20 working days -
100%

Cancellation
within 30 working days - 50%

Cancellation
within 40 working days - 20%

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